How can I track my order?

Check the status on the USPS official website using the logistics order number.

Can I cancel my order?

Can be canceled before shipment (except for customized products)

When will my order be shipped?

When will my order be shipped? Within 5 days after shipment.

What payment methods do you accept?

Apple pay&paypal

Does the price include taxes?

yes

Are there any discount codes available?

The first order gets a 20% discount.

How much is the shipping fee?

Calculate shipping costs based on weight and distance

Do you offer international shipping?

Yes

Which courier service do you use for delivery?

USPS

How long does delivery take?

Orders are typically processed within 1–3 business days and delivered within 7–10 business days. Delivery times may vary depending on location and carrier conditions.

What should I do if my package is lost?

If your package is marked as delivered but cannot be located, please contact us within 7 days. We will assist you in working with the carrier to resolve the issue.

Returns & Exchanges

Returned items must be unworn, unused, and in their original packaging. Refunds will be processed once the returned item has been received and inspected.

How can I request a return?

If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order to initiate a return request.

What is your return policy?

Returned items must be unworn, unused, and in their original packaging. Refunds will be processed once the returned item has been received and inspected.

How can I exchange an item?

Please contact our customer support team. We will assist you with an exchange based on product availability.

Do I need to pay for return shipping?

Return shipping costs for personal reasons are the responsibility of the customer. If the item is defective or incorrectly shipped, we will cover the return shipping cost.

What should I do if I receive a defective item?

Please contact us within 48 hours of receiving your order and provide clear photos. We will arrange a replacement, exchange, or refund as appropriate.

What materials are used in your products?

SOLUNA jewelry is crafted using natural gemstones, crystals, freshwater pearls, and carefully selected metal components.Because they are created by nature, variations in color, texture, shape, and pattern are to be expected and celebrated.

Do you support bulk purchases?

No